(Microsoft Corporation) C:\Windows\System32\dllhost.exe (Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeClickToRun.exe (Bitdefender) C:\Program Files\Bitdefender\Bitdefender Security\vsservp.exe (Lenovo Group Limited) C:\Program Files\Lenovo\ImController\Service\ () C:\Program Files\SurfEasy VPN\client\SurfEasyService.exe
(Bitdefender) C:\Program Files\Bitdefender Agent\ProductAgentService.exe
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(mst software GmbH, Germany) C:\Program Files\Ashampoo\Ashampoo WinOptimizer 2017\DfSdkS.exe (Bitdefender) C:\Program Files\Bitdefender\Bitdefender Security\updatesrv.exe (Bitdefender) C:\Program Files\Bitdefender\Bitdefender Device Management\DevMgmtService.exe (Bitdefender) C:\Program Files\Bitdefender\Bitdefender Security\vsserv.exe (If an entry is included in the fixlist, the process will be closed. Internet Explorer Version 11 (Default browser: Chrome)
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Platform: Microsoft Windows 10 Home Version 1709 16299.309 (X86) Language: English (United States) Loaded Profiles: LENOVO (Available Profiles: LENOVO) Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: The Farber bar tool would not let me save to desktop. I checked off rootkits but it shows that I did not. The tool will also make a log named ( Addition.txt) Please attach that log to your reply. It will make a log ( FRST.txt) in the same directory the tool is run. Make sure Addition.txt is checkmarked under "Optional scans" When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) It is not malicious or infected in any way.īe aware FRST must be run from an account with Administrator status.ĭouble-click to run it. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. Only one of them will run on your system, that will be the right version.
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If you are not sure which version applies to your system download both of them and try to run them. Note: You need to run the version compatible with your system (32 bit or 64 bit). Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…ĭownload Farbar Recovery Scan Tool and save it to your desktop. Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply To get the log from Malwarebytes do the following:Ĭlick on the Reports tab > from main interface.ĭouble click on the Scan log which shows the Date and time of the scan just performed.Ĭlick Export > From export you have two options:Ĭopy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Wait for the prompt to restart the computer to appear, then click on Yes.Īfter the restart once you are back at your desktop, open MBAM once more to retrieve the log.When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. If asked to restart your computer to complete the removal, please do so When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)Ĭlick on the Scan make sure Threat Scan is selected, Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
Scroll further to Potential Threat Protection make sure the following are set as follows: On the Settings tab > Protection Scroll to and make sure the following are selected: Hello austexjam and welcome to Malwarbytes,
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